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Frequently Asked Questions

Everything you need to know before and after your order.
Orders
Where is my order? Plus

Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your delivery.

Can I change or cancel my order? Plus

Orders are processed quickly. If you need to make changes, contact us as soon as possible at:

store@fcbadalonawomen.com

We cannot guarantee changes once an order has entered processing.

I didn’t receive a confirmation email. Plus

Please check your spam or junk folder first.

If you still cannot find it, contact us and we will assist you.

Shipping
Do you ship internationally? Plus

Yes. FC Badalona Women ships worldwide.

How long does shipping take? Plus

Delivery times vary depending on your location and selected shipping method.

Customised items may require additional preparation time before dispatch.

How much does shipping cost? Plus

Shipping costs are calculated at checkout based on:

  • destination
  • shipping method
  • order size
Will I have to pay customs or duties? Plus

Orders shipped outside the European Union may be subject to customs duties or local import taxes.

These charges are the responsibility of the customer.

Returns & refunds
Can I return my order? Plus

According to our Returns Policy items must be:

  • unworn
  • unused
  • returned in original condition
Can I return a customised jersey? Plus

Customised items are made specifically for you and may not be returned unless they are faulty or incorrect.

Please verify all details carefully before placing your order.

How do I start a return? Plus

Contact us at:

store@fcbadalonawomen.com

Please include:

  • your order number
  • the reason for return
  • supporting images if relevant

We will guide you through the process.wer

How long does it take to receive a refund? Plus

Once your return is received and approved, refunds are typically processed within a few business days.

Bank processing times may vary.

Products & Sizing
How do I choose the right size? Plus

Use the Size Guide available on each product page for measurements and fit guidance.

How do the jerseys fit? Plus

Jerseys are designed with a regular fit suitable for:

  • matchday wear
  • layering
  • everyday movement
Are your products official? Plus

Yes.

All products are official FC Badalona Women merchandise designed around the ONA identity system and the culture surrounding the club.

Pricing & Taxes
Are prices inclusive of VAT? Plus

For customers within the European Union, prices are shown inclusive of VAT where applicable.

Will I be charged additional taxes? Plus

Customers outside the EU may be subject to local import duties or taxes upon delivery.

Payments
What payment methods do you accept? Plus

We accept major credit and debit cards along with secure payment methods available at checkout.

Is my payment secure? Plus

Yes.

All payments are processed through secure and trusted payment providers.

Contact
How can I contact you? Plus

You can reach us at:

store@fcbadalonawomen.com

How long does it take to receive a response? Plus

We aim to respond within: 24–48 business hours.

Do you offer phone support? Plus

Support is currently handled via email to ensure requests are properly tracked and resolved.

Still need help?
Can’t find the answer you’re looking for? Plus

If you can’t find what you’re looking for, our team is here to help.

Contact Us